Careers which correspond to the skills learned include:
- Library Clerk
- Courtesy Receptionist
- Complaint, Inquiries, or Information Clerk
- Order and Payment Clerk
- Customer Service Representative
Upon completion of the program the participant must demonstrate the following core competencies:
- Keyboarding
Minimum 25 words per minute (WPM).
- Operating Systems
Basic level of proficiency in a Windows operating system
- Word Processing
Intermediate level of proficiency in Microsoft Word
- Spreadsheets
Intermediate level of proficiency in Microsoft Excel
- Database Management
Basic level of proficiency in Microsoft Access
- Office Skills
Microsoft Outlook Level 1 and Office Simulations
- Help Desk & Call Centre Skills
Call Centre Telephone Sales, Call Centre Equipment and Technology, and Team Dynamics and Personal Development
- Business Skills
Business Math Skills and Applications, Business Verbal Communication, and Business English/Grammar
- Job Readiness/Employability Skills Job Search & On-the-Job Training
